Response to press statement issued by Unite
14 Nov 2013 17:35 GMT
A Barclays spokesperson said: “The way in which our customers access their banking services is changing rapidly. More and more people are choosing to use smart phones and technology for everyday transactions - using branches only when they need access to expertise. We are responding by investing in the channels that customers are increasingly using, whilst improving customer service. This means training staff so they can provide that expert support but also reducing staffing levels in our branches where there is over capacity.
“As a result of technological changes, we will be able to provide better service for our customers with fewer staff in our branches. Today we have outlined a voluntary redundancy scheme for those colleagues who are interested.
"We are committed to working with our impacted colleagues so that they are fully consulted and have access to the support and services they require."
Link to Unite's statement below for information:
Barclays is an international financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth management with an extensive presence in Europe, the Americas, Africa and Asia. Barclays’ purpose is to help people achieve their ambitions – in the right way.
With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 135,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
For further information about Barclays, please visit our website www.barclays.com.