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Barclays offers flood relief to customers

25 Sep 2012 12:00 GMT

With 78 flood warnings and alerts in areas of the UK as heavy downpours continue across parts of the UK, Barclays is offering help to customers who have been impacted by the floods.

For our business customers, a package of assistance will be available, which includes capital repayment holidays of up to three months on loans and the opportunity to extend or increase existing overdraft arrangements.

Our network of Barclays Business Managers will also work closely with individual businesses impacted by the floods to understand their particular needs and help get them through any difficulties.

With around five million people living in areas at risk of flooding, Barclays is urging home owners and businesses to check the Environment Agency’s website for future flood warnings to minimise disruption should they be affected.

It is important to find out where your gas, water and electricity mains are to make sure you can turn them off quickly. It is also advised to keep important personal documents in sealed plastic bags and safe from areas floodwater can reach.

Matthew Carter, Managing Director, Barclays Insurance, comments: “We have already seen some areas being hit by heavy rain and flooding and it’s vital that people are prepared for an increase in severe weather incidents over the next few weeks.

“It is crucial that people check whether they live in a flood prone area and take all the necessary steps to be prepared should they be affected. While you cannot prevent floods from occurring, you can make sure you are covered for the damage caused to building and contents through your home insurance policy.”

Barclays Home Insurance customers can also be assured that they are covered as standard for damage caused to the home as a result of storm or flood damage.

Notes to Editors:

For tips on how to prepare for adverse weather conditions, including flooding, please click http://www.barclays.co.uk/FloodAdvice

If the property suffers flood or damage, customers with a Barclays Home Insurance policy should immediately call 0800 027 9844, for assistance with their claim and to get advice on how to prevent further damage.

*Lines are open Monday to Friday 8am-10pm, Saturday 8am-6pm and Sunday 10am-4pm.

What to do before the likelihood of flooding or a storm

  • Move furniture, electrical equipment and valuables (including photographs and sentimental items) to upper floors
  • If you are in an area prone to floods, prepare by placing sandbags around the perimeter of your property
  • Park your car in a garage, or away from large trees
  • Secure or lock away loose objects such as garden furniture and ornaments, bikes, children’s toys and ladders
  • Fasten all doors and windows
  • Check for loose tiles on the roof
  • Secure any weak fences and posts to minimise the risk of causing damage to other parts of your property
  • Check that aerials or satellite dishes are securely fixed

What to do after the flood or storm if you have experienced damage

  • Contact Barclays Home Insurance straightaway on 0800 027 9844
  • We’ll usually send an insurance assessor to look at your home and work out what repairs and replacements are needed and covered by your policy
  • We’ll do this as quickly as we can but if a lot of homes have suffered storm or flood damage there may be a delay

The most common types of flood or storm claims

  • Roof tiles blown off, often in conjunction with damage to gutters, fascias, etc
  • Damaged TV/radio aerials
  • Breakage of glass – most often greenhouse glass
  • Lifting of roofing felt, particularly on sheds
  • Damage to chimneys
  • Trees falling down and damaging buildings
  • Boundary walls blown down
  • Water damage to house and contents


About Barclays

Barclays is a major global financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth and investment management with an extensive international presence in Europe, the Americas, Africa and Asia. Barclays’ purpose is to help people achieve their ambitions – in the right way.

With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.

For further information about Barclays, please visit our website www.barclays.com.